You are trying to use a disk that has already been closed (write-protected) in the previous write or burn process.You are trying to use the wrong type of disk that is not compatible with the optical drive on your computer.Some reasons why the disk you may be using is not working: Try different brands of CD-R, CD-RW, DVD-R, DVD-RW, BD-R, or BD-RW disks as they are supported by most recordable drives. There are many different brands and types of recordable, some perform better than others. It is essential to check the disk that you are using to write or burn for storing your files. If the disk drive is not listed, see the Dell knowledge base article Optical Drive is not recognized in Windows.If the disk drive is recognized, go to the next step.In the Device Manager window, expand DVD/CD-ROM drives.In the Run dialog box, type devmgmt.msc then press the Enter key.Press the Windows + R to open the Run dialog box.Verify that the optical disk drive is recognized in Windows Device Manager Restore your computer to factory defaults.Write/Burn a disk using the Windows integrated burning engine.Update or reinstall the Dell provided recording software.Install the latest BIOS update on your computer.Run the Windows Hardware Troubleshooter.Remove the CD, DVD, or Blu-ray drive from Windows Device Manager.
Verify that the optical disk drive is recognized in Windows Device Manager.If the issue is not resolved, go to the next troubleshooting step. Try different brands of recordable (R) or rewritable (RW) disk.Ĭlick on the troubleshooting steps below for more instructions.See the User Manual of the disk recording software that you are using. If you are using a recordable (R) or rewritable (RW) disk, verify that the disk burning/writing session was closed correctly.
See the Dell knowledge base article Guide to optical disk Drives and Optical Discs.
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